About Us

Last updated: January 2026

These Terms & Conditions (“Terms”) govern your use of the Kalami website and any orders placed with us. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree, please do not use our website or services.

1. About Us

Kalami is a small, home-based Filipino food business operating in Barrow-in-Furness, United Kingdom.

For any questions, please contact us at:

📧 2021kalami@gmail.com

2. Use of Our Website

You agree to use our website:

• For lawful purposes only
  
• In a way that does not damage, disable, or impair the website
  
• Without attempting to gain unauthorised access to any part of the site

We reserve the right to restrict or terminate access if these Terms are breached.

3. Orders & Acceptance

• All orders placed through our website are subject to availability and acceptance.
  
• We reserve the right to refuse or cancel an order at our discretion, including in cases of suspected fraud or misuse.
  
• An order is only confirmed once payment has been successfully processed.
  

4. Pricing & Payment

• All prices are listed in GBP (£).
  
• Prices may change at any time without notice.
  
• In the event of a pricing or listing error, we reserve the right to cancel the order and issue a refund.

Payments are processed securely through third-party providers. Kalami does not store card details.

5. Perishable Goods

All food products sold by Kalami are perishable and made to order.

By placing an order, you acknowledge that:

• Food quality may naturally vary
  
• Taste preferences are subjective
  
• Proper storage and consumption after delivery are the customer’s responsibility

6. Allergens & Dietary Information

• Ingredient and allergen information is provided to the best of our ability.
  
• Kalami operates in a kitchen that handles common allergens.
  
• We cannot guarantee that products are completely allergen-free.

Customers with allergies or dietary requirements order at their own risk.

7. Delivery & Risk

• Delivery timeframes are estimates and not guaranteed.
  
• Responsibility for the order transfers to the customer once the courier confirms delivery.
  
• Kalami is not responsible for delays or issues caused by couriers or external factors.

Full details are outlined in our Shipping & Delivery Policy.

8. Refunds & Cancellations

Refunds, cancellations, and replacements are governed by our Refund & Returns Policy.

By placing an order, you confirm that you have read and agreed to this policy.

9. Intellectual Property

All content on the Kalami website, including:

• Text
  
• Images
  
• Logos
  
• Branding
  
• Recipes and descriptions

is the property of Kalami and may not be copied, reproduced, or used without permission.

10. Limitation of Liability

To the fullest extent permitted by law:

• Kalami shall not be liable for indirect, incidental, or consequential damages
  
• We are not responsible for losses caused by events outside our control

Nothing in these Terms limits liability for death or personal injury caused by negligence.

11. Changes to Our Services or Terms

We may:

• Update our website, products, or services
  
• Amend these Terms at any time

Changes will take effect once published on our website.

12. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have questions about these Terms & Conditions, please contact:

Kalami

📍 Barrow-in-Furness, UK

📧 2021kalami@gmail.com

Last updated: January 2026

Kalami (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

This policy is written in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: Kalami

Business type: Small, home-based Filipino food business

Location: Barrow-in-Furness, United Kingdom

Contact email: 2021kalami@gmail.com

Kalami is the data controller responsible for your personal data.

2. What Information We Collect

We may collect and process the following information:

Personal Information

• Full name
• Email address
• Phone number
• Billing and delivery address

Order & Payment Information

• Order details (items purchased, order history)
• Payment confirmation (payments are processed securely by third-party providers — we do not store your card details)

Website Usage Information

• IP address
• Browser type and device information
• Pages visited and interaction data

Marketing & Communication

• Preferences for receiving emails or promotions
• Messages sent to us via contact forms, email, or social media

3. How We Use Your Information

We only use your data when we have a lawful reason to do so. This includes:

• Processing and fulfilling food orders
• Managing deliveries and collections
• Communicating with you about your order
• Providing customer support
• Improving our website, services, and menu offerings
• Sending marketing emails only if you’ve opted in
• Meeting legal and accounting obligations

We do not sell your personal data. Ever.

4. Legal Basis for Processing Your Data

Under UK GDPR, we process your data based on:

• Contract – to fulfil your order
• Consent – for marketing communications
• Legal obligation – for tax and business records
• Legitimate interests – improving our services and preventing fraud

5. How We Store & Protect Your Data

We take data protection seriously.

• Data is stored securely using trusted platforms
• Access is limited to authorised individuals only
• We take reasonable steps to prevent loss, misuse, or unauthorised access

We only keep your data for as long as necessary to fulfil its purpose or meet legal requirements.

6. Sharing Your Information

We may share your data only with trusted third parties where necessary, such as:

• Website and e-commerce platforms (e.g. Shopify)
• Payment processors
• Delivery or postal services
• Accounting or legal services

All third parties are required to handle your data responsibly and in line with data protection laws.

7. Cookies

Our website may use cookies to:

• Ensure the site works properly
• Improve user experience
• Analyse website traffic

You can control or disable cookies through your browser settings.

8. Your Data Protection Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Request data portability

To exercise any of these rights, contact us at:

📧 2021kalami@gmail.com

9. Marketing Communications

You will only receive marketing emails from us if you have explicitly opted in.

You can unsubscribe at any time by:

Clicking “unsubscribe” in our emails, or Contacting us directly

No hard feelings, your inbox, your rules.

10. Children’s Data

Our website and services are not intended for children under 13. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

Kalami

📍 Barrow-in-Furness, UK

📧 2021kalami@gmail.com

Last updated: January 2026

At Kalami, we take pride in preparing fresh, made-to-order Filipino food. Due to the nature of our products, we operate a strict no-refund policy once an order has been prepared or delivered.

Please read this policy carefully before placing an order.

1. Perishable Goods – No Refunds

All food products sold by Kalami are perishable.

For this reason:

• We do not offer refunds or returns once an order has been delivered or collected.
• This includes situations where the customer changes their mind, is unavailable at delivery, or no longer wants the product.

This policy is in line with UK consumer law regarding perishable goods.

2. Order Confirmation & Accuracy

It is the customer’s responsibility to:

• Ensure all order details are correct before checkout
• Provide accurate delivery and contact information

Kalami is not responsible for:

• Incorrect addresses provided by the customer
• Failed deliveries due to no response or unavailability
  

These orders will not be eligible for a refund.

3. Cancellations

• Orders cannot be cancelled once preparation has begun.
• If you need to cancel, you must contact us as soon as possible after placing your order.
  

Cancellations requested after food preparation has started will not be refunded.

4. Damaged, Incorrect, or Missing Items

We understand that issues can happen, and we’ll always be fair.

If you receive:

• The wrong item, or
• Items that are missing from your order
  

You must contact us within 24 hours of delivery with:

• Your order number
• A clear description of the issue
• Photos where applicable

At our discretion, we may offer:

• A partial refund
• A replacement item
• Store credit

This does not apply to dissatisfaction based on personal taste or preference.

5. Food Quality & Safety

Our food is freshly prepared and checked before dispatch.

We are not responsible for:

• Quality issues caused by improper storage after delivery
• Food consumed after recommended timeframes
• Reheating methods not advised by us
  

Once delivered, responsibility for safe handling and consumption transfers to the customer.

6. Allergies & Dietary Requirements

• Customers are responsible for reviewing ingredient information before ordering.
• Kalami cannot guarantee a completely allergen-free environment.
  

Refunds will not be issued for allergic reactions where allergen information was provided.

7. Exceptional Circumstances

In rare cases, we may consider refunds or compensation at our sole discretion if:

• The issue is proven to be due to our error
• The issue is reported within the stated timeframe

Any decision made by Kalami in these cases is final.

8. Contact Us

If you experience an issue with your order, please contact us at:

📧 2021kalami@gmail.com

Please include your order number and relevant details.

By placing an order with Kalami, you confirm that you have read and agreed to this Refund & Returns Policy.

Last updated: January 2026

At Kalami, all of our food is freshly prepared and carefully packed for delivery. Please read this policy before placing an order, as it explains how and when we ship, and what responsibility transfers once your order is dispatched.

1. Shipping Locations

We currently ship within the United Kingdom only.

Orders placed with delivery addresses outside the UK will not be fulfilled.

2. Order Processing Time

• All orders are made to order.
• Orders are typically prepared within 1–3 business days before dispatch.
• During busy periods (holidays, promotions, high demand), preparation times may be longer.

You will receive a confirmation once your order has been dispatched.

3. Delivery Method

We use tracked delivery services via trusted UK couriers.

Delivery timeframes are estimates and may vary due to:

• Courier delays
• Weather conditions
• Peak periods

Kalami is not responsible for courier delays once the order has been handed over.

4. Delivery Timeframes

Estimated delivery times are:

• Standard Tracked Delivery: 1–3 business days after dispatch

Delivery times are not guaranteed.

5. Perishable Goods & Delivery Responsibility

Because our products are perishable:

• Customers must ensure someone is available to receive the delivery.
• Once the order is marked as delivered by the courier, responsibility transfers to the customer.
• Orders left unattended, delayed, or mishandled after delivery are not eligible for refunds.

6. Incorrect Address or Failed Delivery

Kalami is not responsible for:

• Incorrect or incomplete addresses provided at checkout
• Failed delivery attempts due to customer unavailability

In these cases:

• Orders will not be refunded
• Reshipping costs, if applicable, must be covered by the customer

7. Shipping Costs

• Shipping costs are calculated at checkout.
• Prices vary depending on order size and delivery location.

Shipping fees are non-refundable.

8. Damaged or Lost Parcels

If your order arrives:

• Damaged, or
• Appears to be lost in transit

You must contact us within 24 hours of the delivery date with:

• Your order number
• Photos of the packaging and contents (if damaged)

We will investigate with the courier and, where appropriate, may offer a replacement or store credit at our discretion.

9. Weather & External Factors

Kalami cannot be held responsible for delays or issues caused by:

• Extreme weather
• Transport disruptions
• Courier service interruptions

10. Contact Us

For shipping or delivery enquiries, please contact:

📧 2021kalami@gmail.com

Please include your order number for faster support.

By placing an order with Kalami, you confirm that you have read and agreed to this Shipping & Delivery Policy.

Last updated: January 2026

This Cookies Policy explains how Kalami uses cookies and similar technologies on our website.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly and improve user experience.

2. How We Use Cookies

Kalami uses cookies to:

• Ensure the website works correctly
• Improve site performance and usability
• Understand how visitors use our website
• Support secure checkout and payments

We do not use cookies to sell or misuse your personal data.

3. Types of Cookies We May Use

• Essential cookies – required for the website to function
• Performance & analytics cookies – help us understand website traffic and usage
• Functional cookies – remember preferences where applicable

Some cookies may be set by third-party services such as website platforms or payment providers.

4. Managing Cookies

You can control or disable cookies through your browser settings at any time.

Please note that disabling cookies may affect website functionality.

5. Changes to This Policy

We may update this Cookies Policy from time to time. Any changes will be posted on this page.

6. Contact Us

If you have questions about our use of cookies, contact us at:

📧 2021kalami@gmail.com

Your safety matters to us. Please read this information carefully before placing an order.

Important Allergen Notice

Kalami prepares food in a kitchen that handles common allergens.

While we do our best to provide accurate ingredient information, we cannot guarantee that our products are completely allergen-free.

Common Allergens May Include

Our dishes may contain or come into contact with:

• Peanuts
• Tree nuts
• Milk
• Eggs
• Wheat/gluten
• Soy
• Sesame
• Fish
• Shellfish

This list is not exhaustive.

Cross Contamination Risk

Due to shared equipment and preparation areas:

• Cross-contamination is possible
• Trace amounts of allergens may be present even if not listed

Customer Responsibility

• Customers are responsible for reviewing ingredient and allergen information before ordering
• If you have a severe allergy, we strongly advise not ordering

Don't hesitate to get in touch with us before placing your order if you have questions about ingredients.

No Allergy-Based Refunds

Refunds will not be issued for allergic reactions where allergen information has been provided, and warnings were clearly stated.

Contact Us

For allergen enquiries, contact:
📧 2021kalami@gmail.com

Kalami is committed to preparing fresh food with care and attention. However, once your order has been delivered, certain responsibilities transfer to the customer.

Food Handling & Storage

Once delivered or collected:

• Food should be stored as advised
• Perishable items should be refrigerated promptly
• Food should be consumed within recommended timeframes

Failure to follow safe handling instructions may result in food spoilage.

Reheating & Consumption

Customers are responsible for:

• Reheating food thoroughly where applicable
• Ensuring food is safe to consume before eating

Kalami is not responsible for illness or issues caused by improper reheating or storage.

Delivery Responsibility

Once an order is marked as delivered by the courier:

• Responsibility for food safety transfers to the customer
• Orders left unattended or delayed are consumed at the customer’s own risk

Natural Variations

As our food is freshly prepared:

• Appearance, texture, and taste may vary slightly
• This does not constitute a fault or safety issue

Limitation of Liability

To the fullest extent permitted by law, Kalami is not liable for issues arising from:

• Improper storage
• Delayed consumption
• Failure to follow food safety advice

This does not affect your statutory rights.

Contact Us

For food safety questions, contact:

📧 2021kalami@gmail.com